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March 12.2025
3 Minutes Read

Navigating Consumer App Trends: TikTok, Facebook, and Emerging Platforms

Close-up of smartphone with social media apps representing consumer app usage.

The Dominance of TikTok in the Digital Landscape

TikTok has solidified its position as a frontrunner in consumer app usage in the U.S., capturing both attention and spending from a diverse demographic. According to Meltwater’s Digital 2025 report, TikTok stands out with remarkable metrics, including the highest consumer spend, time spent per user, and monthly sessions. This sign of dominance is especially intriguing in a rapidly evolving digital environment that increasingly skews towards younger audiences while also embracing older demographics.

Understanding TikTok’s Demographic Evolution

The perception of TikTok solely as a platform for the youth is shifting. Surprisingly, users aged 35-44 now represent a significant portion of TikTok's audience, equal in size to those 18-24. The largest age group of users falls within the 25-34 range, indicating that TikTok's reach spans much wider than initially believed. Additionally, adults aged 55 and older are engaging with the platform more than the 45-54 age group, showing an unexpected expansion in its user base across various demographics. This trend mirrors insights from the Pew Research Center, which highlighted that less than half of adult users actively create content—proving that the majority prefer to consume instead. This insight calls for marketers to consider broader engagement strategies that capture all age demographics, particularly during their daily brand research efforts.

Shifts in Social Media Engagement and Brand Research

Despite TikTok's strong performance against rivals like Facebook and newly developing platforms such as Threads, most consumers still turn to search engines as their primary research tool for product evaluation. A significant 60.4% of Internet users reported that they rely on search engines, followed by consumer reviews (41.8%) and social media platforms like Facebook and TikTok. This trend underscores the necessity for brands to effectively integrate their advertising strategies across diverse platforms, leveraging both social media’s dynamic features and the stability of traditional search methodologies.

The Financial Impact of Changing Consumer Preferences

With digital ad spend amounting to $317 billion last year, search advertising led the charge with a notable $137 billion, reflecting a significant increase. In contrast, overall advertising spend, including offline channels, grew only modestly. The continued rise in online search advertising points to changing consumer behavior where brands must adjust their strategies not only to meet demands but to capture the increasing amount of money spent on digital channels.

Exploring the Future of Social Media Platforms

Marketers need to be attentive to ongoing shifts in consumer preferences towards social media platforms. The rapid inception of Threads and the steady growth of Bluesky illustrate a deviant fragmentation and diversification of digital channels. As noted by Alexandra Bjertnaes at Meltwater, these trends signify that brands should anticipate finding new avenues to connect with users as they adapt to emerging platforms. Keeping abreast of these changes can be pivotal for organizations in the automotive sector, positioning them to better engage consumers effectively across all preferred channels.

The Intersection of Social Media and Automotive Training

For dealership principals, GMs, and fixed operations directors, leveraging insights from platforms like TikTok can play a significant role in enhancing their marketing strategies. Engaging potential customers through automotive training initiatives can be facilitated through creative and tailored content on social media, expanding reach among various demographics. Training centers can utilize engaging content that resonates with users’ interests, promoting offerings such as automotive classes online or auto sales training through dynamic social media formats.

In this rapidly changing digital landscape, staying informed about consumer app usage trends isn't just important—it's necessary. Embracing digital channels, both established and emerging, can present new pathways for brand engagement and consumer education in the automotive industry.

Call to Action: Dealership leaders should actively explore innovative marketing strategies informed by these digital trends. It’s time to rethink your social media approach. Start incorporating creative and engaging content that speaks to the diverse audience, utilizing tools like ai website builders to streamline your online presence today!

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09.06.2025

Transform Your Dealership with Effective Reputation Marketing Strategies

Update Maximizing Customer Trust: The New Era of Automotive Marketing In today's competitive automotive market, dealerships face a pressing challenge: how to effectively communicate trust and credibility. Chris Snellgrove, the founder of Reputation Sensei, offers a compelling solution through the power of customer testimonials. His approach not only empowers dealerships to enhance their reputations but also shifts the focus back to exceptional customer experiences. If you're a dealership owner, operator, or general manager, understanding this evolution could mean the difference between thriving and simply surviving.In 'The Big Idea Pod-Cast Episode 34 - Chris Snellgrove', the discussion dives into the essential topic of reputation marketing for car dealerships, exploring key insights that sparked deeper analysis on our end. Moving Beyond Traditional Reviews Contrary to popular belief, simply accumulating online reviews doesn't guarantee success. Snellgrove emphasizes the distinction between reputation management and reputation marketing. While reputation management often involves simply gathering reviews and responding to feedback, reputation marketing focuses on leveraging customer feedback as a dynamic marketing tool. “It’s essential that every company understands they have a unique story to tell,” Snellgrove states. “We are here to help dealerships share that story through authentic testimonials.” This paradigm shift underscores the need for dealerships to not only gather testimonials but to strategically broadcast them to attract new customers. Understanding Customer Experience But how do you capture genuine testimonials? Snellgrove’s strategy involves interviewing customers shortly after the sale or service interaction. Instead of directly asking for a review, he suggests asking open-ended questions to uncover the reasons why they chose the dealership. For example, a question like, “What made you decide to buy from us?” aims to elicit deeper insights into the customer’s experience. By identifying unique aspects of the interaction, dealerships can craft compelling stories that resonate more with potential customers. Utilizing Testimonials as a Trust-Building Tool A standout feature of Snellgrove’s approach is the ability to easily convert positive feedback into shareable testimonials. Through spontaneous and engaging conversations, salespeople can capture video or photo testimonials, creating authentic marketing material. This method not only fosters trust with new customers but amplifies brand visibility fine-tuned to the dealership's unique selling points. The Impact of Timely Feedback Understanding customer experiences can prevent potential issues from escalating. By implementing instant feedback mechanisms, dealerships can address concerns before they unfold into negative online reviews. This proactive approach helps enhance customer satisfaction and can potentially convert dissatisfied customers into loyal advocates. Embracing the Future: AI Tools in Automotive Marketing As technology advances, the integration of AI tools in marketing strategies becomes increasingly essential. AI tools can streamline the process of gathering, analyzing, and utilizing customer feedback for marketing. For instance, dealerships can leverage AI algorithms to identify trends in customer sentiment from testimonials and reviews, allowing them to refine their strategies effectively. Conclusion: Taking Action Today In a world where consumer trust is diminishing, dealerships must adapt their marketing strategies accordingly. Chris Snellgrove's emphasis on customer experience and the art of storytelling through testimonials presents a golden opportunity for automotive dealers. By focusing on building authentic relationships with customers, your dealership can significantly enhance its reputation, ultimately driving sales and fostering loyalty. Don’t allow your dealership to fall behind—start embracing these strategies today and watch your business thrive!

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Mastering the Porsche GT3 RS Deal: Expert Tips for Car Dealers

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