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January 25.2025
2 Minutes Read

Navigating AI's Role in Brand Perception and Consumer Choices

AI brand perception: ChatGPT on phone with Google in background.

The Evolution of Consumer Searches in the Digital Age

In today’s fast-paced digital environment, consumer behavior is shifting dramatically. Traditional online search engines are gradually losing their stronghold as more individuals turn to Generative AI platforms like ChatGPT for brand recommendations and product inquiries. This transformation poses a significant challenge for brands that must now ensure they are accurately represented in AI-generated results. The impact of this trend is particularly profound among younger generations, with recent studies indicating that two-thirds of 18-24-year-olds have embraced AI tools for their purchasing decisions.

Understanding the Share-of-Model Platform

To address the evolving landscape of consumer engagement, the advertising agency Jellyfish has unveiled its groundbreaking Share-of-Model platform. This innovative tool leverages insights from popular large language models (LLMs) such as OpenAI’s ChatGPT and Google’s Gemini, effectively turning these AI systems into a new source of market research. In essence, the platform operates like traditional surveys but queries LLMs to glean information regarding consumer sentiment, brand perception, and product popularity.

Insights from AI-Driven Brand Analysis

The Share-of-Model initiative collects data by posing critical questions to LLMs, such as “What brands do you recommend for X?” or “What are your thoughts on Brand Y?” The responses are systematically organized, analyzed for patterns, and categorized based on important metrics like sentiment and frequency. This wealth of data enables brands to gauge how they are viewed in the digital ecosystem, providing them with actionable insights to improve their market strategies.

The Future of AI in Brand Strategy

As brands navigate this new terrain, the necessity for understanding the AI-driven consumer journey becomes paramount. By integrating insights from LLMs into their strategies, companies can adapt to changing consumer behaviors, ensuring they remain competitive in an increasingly AI-centric marketplace. This shift towards AI engagement marks a significant transformation in how brands must approach their marketing, as digital platforms become essential touchpoints for connecting with their audiences.

Decisions Brands Need to Make

With the emergence of AI as a primary source of recommendation, brands must reconsider their marketing strategies. This includes refining their online presence, improving their engagement with AI platforms, and focusing on creating content that resonates with both consumers and the AI systems they rely on. The insights gathered through platforms like Share-of-Model can guide these decisions, emphasizing the importance of adapting to an audience that increasingly seeks assistance from AI.

Conclusion: The Importance of Adapting to AI Trends

The rapid integration of AI into consumer decision-making processes presents new opportunities and challenges for brands. By understanding and harnessing the power of LLMs, marketers can ensure they are not only present in search results but are also perceived positively. As the landscape continues to evolve, brands that prioritize AI insights will be better positioned to thrive in the competitive and rapidly changing digital marketplace.

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06.21.2025

How UChicago Medicine’s CMO Enhances Patient Engagement with AI Technology

Update A Bold Leap into AI: The Future of Patient Interactions In a world often resistant to change, healthcare marketing is breaking the mold, and nowhere is this more evident than at UChicago Medicine. Andrew Chang, the Chief Marketing Officer, has embarked on a transformative journey by integrating artificial intelligence (AI) into patient interactions. This initiative promises to redefine how healthcare engages with patients, steering away from outdated methods of communication. Understanding Agentic AI: A Game Changer in Healthcare At its core, agentic AI is about creating systems that can autonomously handle tasks, improving efficiency and patient satisfaction. Chang's personal experiences with scheduling his own medical appointments illuminated the urgent need for innovation in healthcare communication. Frustrated by a cumbersome process that relied heavily on human interaction, he realized that a seamless digital experience could enhance not just patient satisfaction but also operational efficiency. Chang is dedicated to changing how UChicago Medicine communicates with patients, making interactions as simple as sending a text message. Transformational Wins: Increasing Engagement Through Technology Chang's push for agentic AI at UChicago Medicine has already yielded impressive results. The healthcare provider has implemented new methods like sending appointment reminders via text and utilizing chatbots to schedule screenings. These technologies have led to unprecedented response rates, motivating patients to prioritize their health. This proactive approach acknowledges patients' need for timely care while benefiting UChicago Medicine's operational goals. Collaborative Efforts: Unifying Teams for Better Patient Experience Central to Chang’s strategy is the introduction of Salesforce's Data Cloud, which acts as a nexus for customer data. This approach has ensured that all departments—operations, finance, compliance, and marketing—are aligned and working collaboratively. By doing so, Chang is positioning marketing at the forefront of healthcare innovation, allowing for more inclusive decision-making in implementing new technologies. The Bigger Picture: Implications for Healthcare Marketing As Chang and his team work towards integrating more AI technologies, a wider recognition is occurring within the healthcare industry: the need for modernization is paramount. The shift from traditional marketing tactics towards innovative digital solutions reflects a broader trend that recognizes the value of patient experience. More than just improving operational efficiency, this transformation builds trust and loyalty and encourages patients to engage more actively in their health journeys. Looking Ahead: What This Means for the Healthcare Sector The future of healthcare marketing is bright with possibilities as organizations like UChicago Medicine adopt AI. As Chang continues to forge ahead, his vision serves as an example for others in the industry. Investment in technology enhances not only marketing efforts but also patient outcomes. Those in the automotive sector can also learn from this transition, as the importance of innovative communication methods applies across industries. The focus is no longer just on making a sale; it's about building relationships that foster trust and loyalty. Ultimately, the success of UChicago Medicine’s AI initiatives could inspire similar transformations across different sectors, revealing that enhancing human experiences through innovation should be at every organization’s core. As Chang emphasizes, the objective is to create such a seamless interaction that patients will instinctively return for care when the need arises.

06.15.2025

DoorDash's Bold New Strategies: Leveraging AI for Targeted Engagement

Update DoorDash's Evolution in Digital Marketing In an era where consumer attention is more fragmented than ever, DoorDash is taking significant strides toward adapting its marketing strategies. Recently, Kofi Amoo-Gottfried, the company's Chief Marketing Officer, discussed the platform's innovative ad tools and techniques aimed at enhancing engagement and conversion rates during a media event in New York City. Under his leadership, the food delivery giant is not only investing in technology but also refining its brand narrative to resonate with the cultural fabric of society. AI-Powered Advancements for Restaurant Partners DoorDash has joined hands with the retail search platform Symbiosys, a move that cost the company $175 million and promises to unlock superior AI-driven advertising capabilities. This acquisition enables restaurants to create targeted campaigns both on and off the DoorDash platform, reaching customers actively searching for food options. Amoo-Gottfried highlighted that monthly active users of the app exceed 40 million, with 80 million users opening the app regularly, creating ample opportunities for merchants to engage customers with high purchasing intent. Crafting Campaigns That Drive Cultural Conversations Instead of standard advertisements, Amoo-Gottfried believes in capitalizing on cultural moments to inspire conversation among consumers. A noteworthy campaign emerged from a partnership with the NBA where DashPass subscribers are rewarded with discounts when players excel on the court. This experiential strategy serves to create a connection that extends beyond food delivery, integrating DoorDash into the broader cultural landscape. Humanizing the Brand through Community Engagement One of the most interesting insights from Amoo-Gottfried was the company's aspiration to humanize the brand further. DoorDash perceives food as more than just a product; it embodies culture, community, and connection. Recent initiatives, like engaging users to nominate graduates for gift baskets during graduation week, capture this ethos. The firm envisions itself as not merely a food delivery service but as a '24/7 life assistant,' capable of fulfilling varied needs. This approach aims to broaden the brand's appeal while pushing the narrative that food delivery can also drive social goodness. The Future of Advertising in Digital Platforms Looking ahead, the advertising industry faces numerous challenges, including adapting to fragmented customer attention spans and maintaining relatability amidst technological advances. Amoo-Gottfried's reflections offer valuable insights for those in various sectors, including automotive. Just as DoorDash leverages data to enhance customer interactions, dealerships should explore AI tools to understand consumer trends better and optimize digital advertising efforts. The automotive industry, too, stands on the precipice of significant digital transformation, making it imperative for stakeholders to adapt and innovate. As businesses consider their advertising strategies, understanding the tools DoorDash employs can be pivotal. How can automotive dealers utilize AI website builders to enhance their online presence and customer outreach? For more information on leveraging digital tools for growth, dealerships can explore free AI website builders that simplify the website creation process. Adapting to these trends will be essential in keeping pace with an evolving marketplace.

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How The Trade Desk’s New Retail Data Integration Transforms Self-Serve Advertising

Update The Trade Desk Takes a Bold Step Forward in Retail Advertising On June 10, 2025, The Trade Desk (TTD) announced an exciting development for self-serve advertisers, integrating with Instacart and Ocado to offer SKU-level retail data directly within their platform. This innovation represents a significant shift in how advertisers interact with consumer data and optimize their campaigns in real time. The New Era of Data Integration For the first time, TTD users will have access to live SKU-level sales data from both Instacart and Ocado, enhancing the breadth of insights available for tailoring advertising efforts. This means that as an advertiser executes their campaigns, they can analyze data almost instantly, making adjustments where necessary to maximize effectiveness. Jeff Daniel, TTD's GM of retail data partnerships, emphasizes that this capability facilitates a much faster feedback loop compared to previous models, where data availability lagged behind campaigns. Understanding the Limitations of Retail Data However, accessing this valuable data isn't as straightforward as simply turning on a switch. Advertisers must meet specific criteria set by Instacart, as emphasized by Ali Miller, Instacart’s VP of product development. This ensures that data is shared responsibly, emphasizing fair competition. Users of the TTD platform can view sales data related to their own products and form custom audiences based on existing brand relationships. However, direct targeting of competitor products remains off-limits, signifying a shift toward promoting brand loyalty rather than aggressive conquest marketing. The Value of Anonymized Insights A key featureof this new data access is the ability to see aggregated, anonymized results of advertising efforts in TTD's AI-based ad platform, Kokai. This approach protects user privacy while providing crucial campaign insights, akin to methods used by walled garden platforms like Amazon Marketing Cloud. While specific audience interactions remain obscured, this general overview can help advertisers optimize their strategies effectively, particularly in understanding engagement trends and performance metrics. Broadening the Advertising Landscape This integration not only enhances the functionality for current users but also opens opportunities for challenger brands seeking to establish their presence in crowded markets. By using audience segments constituted from category buyers unfamiliar with the brand yet, advertisers can potentially convert new customers. It's a strategic move that enables even smaller players to leverage big data akin to their larger competitors. Conclusion: Embracing the Future of Advertising The evolution of The Trade Desk's platform with the integration of Instacart and Ocado embodies a revolutionary moment in the advertising technology landscape. With access to real-time, actionable insights and a thoughtful approach to data sharing, advertisers are better equipped to engage consumers more effectively. As the industry continues to evolve, it's essential for dealership principals and GMs to stay informed about these advancements and consider how adopting new technologies can transform their advertising strategies. If you are looking to supercharge your marketing efforts and better understand the evolving landscape of advertising technology, staying informed about these developments is critical. Explore advanced tools and platforms today for a competitive edge!

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