Add Row
Add Element
cropper
update

The Digital Business Car Podcast 

update
Add Element
  • Home
  • Categories
    • Used Car Financing Rates
    • Car Anti Theft Device
    • AI Website Builder
    • AI Keyword Research
    • Car Training
    • Auto Tech Recruiting
    • Car Sales Training
    • Extra News
  • YouTube Channel
  • All Posts
  • Used Car Financing Rates
  • Car Anti Theft Device
  • AI Website Builder
  • AI Keyword Research
  • Car Training
  • Auto Tech Recruiting
  • Car Sales Training
  • Extra News
April 22.2025
2 Minutes Read

Revolutionizing Payment Processing: How Dealers Can Modernize and Save

Business professionals in virtual meeting discussing auto dealership payment processing solutions.

Understanding the Shift in Auto Dealership Payment Processing

In today's rapidly evolving auto industry, dealerships are under increasing pressure to modernize their operations. With technology advancing at an unprecedented rate, many dealerships find themselves using outdated payment processing systems that hinder efficiency and expose them to fraud risks. Kathy and Ben, featured in the podcast, shed light on how their innovative solutions aim to revolutionize this aspect of auto sales.

In DBC Episode #11 Cathy Ben, the discussion dives into the evolving landscape of payment processing in the automotive industry, highlighting key insights that sparked deeper analysis on our end.

Unpacking the Solutions for Auto Dealerships

Kathy, with her extensive background in the auto industry, emphasizes the importance of understanding dealership needs. By providing tailored solutions, such as Dealer Genie and advanced payment processing options, she and Ben help dealers save money while improving their operational efficiency. This direct understanding allows for a consultative approach that brings about necessary changes within the industry.

Why Many Dealerships Are Stuck in the Past

Despite the clear benefits of modernizing payment systems, many dealerships remain reluctant to change due to longstanding relationships with banks and a fear of disruption. As Ben explains, this "sticky effect" often leaves dealerships tied to outdated solutions, limiting their ability to innovate. However, as the podcast illustrates, it's essential for dealerships to recognize that sticking to antiquated systems could cost them more in the long run—both financially and operationally.

The Importance of Compliance and Security in Payment Processing

Security and compliance are paramount in today’s payment processing landscape, particularly with the rise in identity theft and online fraud. Both Kathy and Ben highlight the importance of reliable systems that not only make transactions smooth but also secure. Implementing compliant systems at dealerships ensures that businesses not only meet legal requirements but also build trust with their clients.

A Step-by-Step Guide to Transition

For dealerships looking to transition to modern payment processing systems, a few steps can lead the way. First, assessing current payment methods and identifying inefficiencies is crucial. Then, seeking expert advice from specialists like Kathy and Ben, who can provide insight into the latest technologies, will help tailor a solution that meets specific dealership needs. Finally, ensuring continuous support and customer service is available will fortify the success of these new systems.

Conclusion: The Path Forward for Dealerships

As technological advancements continue to reshape the auto industry, embracing modern payment solutions is no longer optional; it’s essential for survival and growth. Both Kathy and Ben's work exemplifies how understanding client needs and offering tailored solutions can significantly impact dealership operations. For any dealership still clinging to outdated practices, the message is clear: modernization is not just about keeping up; it's about thriving in the competitive landscape of the auto industry.

Car Sales Training

6 Views

0 Comments

Write A Comment

*
*
Related Posts All Posts
02.17.2026

Why Auto Sales Recruiters Are Essential for Building High-Performing Car Dealership Sales Teams

Larry Feldman Reveals Why Specialized Auto Sales Recruiters Outperform General Recruiters "The people who are in this business love it. But from the outside, there’s negative perception which makes attracting talent harder. That’s why understanding this dynamic is crucial for recruiting success." – Larry Feldman, Career Changers USA In the fiercely competitive environment of auto dealerships, securing the right sales talent isn’t just about filling open seats – it’s about building the kind of team that actively drives the dealership’s growth and reputation. According to Larry Feldman of Career Changers USA, what truly sets a dealership apart is its ability to attract, identify, and retain passionate individuals who will thrive despite the negative connotations sometimes associated with automotive sales. Auto sales recruiting is fundamentally different from general recruitment. While a generic recruiter might gloss over the unique pressures and joys of working in the dealership world, an auto sales recruiter navigates the nuanced landscape of candidate perceptions, dealer needs, and industry-specific challenges. As Feldman emphasizes, many outsiders underestimate both the intensity and the rewards of an automotive sales career – which is why you need a recruiter who not only understands these dynamics, but can channel them into successful, high-performing teams. How Passion and Realism Shape Effective Auto Sales Recruiting "You want a recruiter with a proven track record, passion, and the ability to think long term—but who’s also realistic and willing to let people grow." – Larry Feldman At the heart of transformative recruiting is a commitment to both passion and realism. As Larry Feldman underscores, selecting an auto sales recruiter begins with evaluating their track record—not just how long they have been recruiting, but their reputation and tangible results in the market. You want a partner whose experience is specifically within the automotive vertical, who “gets” the culture, and who demonstrates both unshakeable enthusiasm and a grounded approach to talent discovery. Feldman’s philosophy is clear: a great recruiter balances genuine excitement for the business with the discernment needed to distinguish between fleeting interest and long-term potential. They think beyond just immediate placement—seeking candidates they can nurture, cultivate, and help grow over time. According to Feldman, “sometimes the best future sales stars are those whose passion hasn’t been unveiled yet, but with the right guidance, will become indispensable assets to your dealership. ” Attitude and Work Ethic: The True Hallmarks of Future Sales Stars "Not everyone starts with sales experience stamped on their head. Attitude and work ethic are everything — you can teach skills later." – Larry Feldman If there’s one takeaway every dealer owner and general manager should heed, it’s this: skills can be taught, but innate attitude and work ethic cannot. Larry Feldman asserts that many successful hires in the automotive space started with modest or even unrelated backgrounds. The key commonality among top performers is their drive and integrity, not simply their prior sales numbers. An experienced auto sales recruiter brings an “X-ray vision” for raw potential – looking far deeper than just the resume. According to Feldman, “Hiring managers often fall into the trap of overvaluing check-the-box experience and undervaluing a growth mindset. ” With the right recruiter, dealerships can unearth candidates who might otherwise be overlooked, setting the stage for a resilient, adaptive, and loyal sales force. Boosting Dealership Productivity by Outsourcing Recruitment to Auto Sales Recruiters Why Using a Specialist Recruiter Frees Up Your Management Team "If your sales or finance manager is handling recruiting, they’re distracted from their main jobs. Recruiting is a full-time role and deserves dedicated focus." – Larry Feldman Running a dealership demands focus, agility, and relentless energy—resources that are quickly depleted when management’s attention is divided by recruitment tasks. As Larry Feldman points out, when sales or finance managers are pulled away to vet resumes, conduct phone screens, or onboard new hires, they are not maximizing their core contributions to the bottom line. Recruitment, done well, is not an afterthought—it’s a dedicated, specialized endeavor that deserves full-time attention. Delegating this responsibility to a professional auto sales recruiter is not a luxury; it’s a strategic move with measurable ROI. Feldman highlights that specialized recruiters not only bring efficiency but elevate the overall quality of hires. The result? Greater productivity, less burnout among your management team, and the assurance that every candidate has passed through a rigorous, automotive-specific vetting process, freeing up pros to do what they do best: lead, strategize, and sell. Top 3 Benefits of Hiring an Auto Sales Recruiter: 1. Higher candidate quality and retention 2. Faster time-to-hire with minimal business disruption 3. Reduction in costly hiring mistakes and turnover How Specialized Recruiters Improve Candidate Quality: Deep industry knowledge enables more precise cultural and performance fit, increasing team synergy. The Hidden Cost Savings From Delegation: Offloading recruitment lets managers focus on revenue-driving activities, indirectly boosting dealership profitability. Common Misconceptions About Auto Sales Recruiting Debunked Separating Industry Passion from Public Perception According to Feldman, one of the most stubborn barriers to recruitment in the dealership world is the disconnect between industry insiders' genuine passion and the public’s lingering skepticism about car sales careers. While those immersed in the field “love it,” the stereotype of high-pressure or less-than-scrupulous sales tactics persists among potential recruits. This image problem doesn’t just make cold recruiting harder; it actively filters out talent before a conversation can even begin. A seasoned auto sales recruiter navigates this minefield by reframing the narrative—showcasing the rewards, opportunities, and camaraderie that define high-performing sales environments while being honest about the realities. As Feldman explains, attracting the right candidates involves cutting through dated preconceptions and demonstrating why automotive sales can be not only lucrative but genuinely fulfilling for those who thrive in a fast-paced, people-first culture. Why Experience Isn’t Everything in Sales Team Building Dealership owners and HR leaders are often tempted by flashy resumes and long histories in sales—but, as Feldman argues, “Not everyone starts with sales experience stamped on their head. ” The expert perspective is that attitude, coachability, and authenticity have far more predictive value for sales success than prior job titles alone. This mindset shift is essential for building genuinely high-performing teams. Feldman stresses that by prioritizing a candidate’s willingness to work, learn, and connect with customers, dealerships can cultivate future superstars—many of whom might otherwise be missed by a conventional in-house recruitment approach. The lesson: Potential beats pedigree, every time. Building a Winning Sales Culture Starts With the Right Hiring Partner How Career Changers USA Aligns Recruiters With Dealership Goals Identify dealership hiring needs clearly: Feldman’s team works hand-in-hand with leadership to define not just the open role, but the type of culture, performance, and customer experience the dealership is aiming to achieve. Leverage recruiters who understand automotive culture: According to Feldman, “Every dealership is unique. Our recruiters are former GMs and sales directors—they understand the stakes and the personalities that drive dealership success.” Invest in motivational training for new hires: Beyond recruitment, Career Changers USA offers on-site motivational training, helping dealerships onboard with intent and forge a unified, driven sales culture from day one. Summary: Why Auto Sales Recruiters Are Indispensable Partners for Dealership Growth Larry Feldman’s Final Take on Elevating Sales Teams Through Specialized Recruitment "An expert auto sales recruiter doesn’t just fill seats. They build high-performing teams that drive your dealership’s success and free your managers to excel in their roles." – Larry Feldman According to Larry Feldman, the difference between average and outstanding dealerships is rooted in who you bring on board and how you bring them in. Specialized auto sales recruiters bring a level of knowledge, intuition, and passion that can’t be replicated by generalists or hiring managers moonlighting in recruitment. Their impact is profound: improved productivity, higher retention, a positive shift in culture, and empowered leadership teams able to focus on strategy, not staffing. Dealership leaders looking to break through stagnation, boost profitability, and achieve sustainable growth need to view their recruiting partner not as an expense, but as an equity-building investment in their business’s future. Next Step: Connect With Career Changers USA to Transform Your Dealership’s Hiring Ready to build the kind of sales team that not only meets—but crushes—your dealership’s goals? Take Larry Feldman’s advice and partner with a recruiting specialist who lives and breathes the auto industry. Contact Career Changers USA today for a personalized recruiting assessment, and start turning your dealership into the place where top talent wants to build their career. For more information, visit: https://www. careerchangersusa. com/ or call (215) 407-5174.

02.16.2026

Best Practices for Motivational Training to Boost Dealership Employee Performance

Larry Feldman’s Expert Insights on Motivational Training Dealership Success Motivational training is often viewed as a one-off event, an annual box to check during slow months. But in reality—the dealerships that consistently outperform competitors do something radically different. They put motivational training at the center of their talent and team culture strategies, leveraging it not as a stunt but as a transformative, ongoing process. For those ready to energize their workforce and drive sustainable results, motivational training dealership best practices have never mattered more. Let’s dive deep with industry expert Larry Feldman, CEO of Career Changers USA—the nation’s only automotive search and training firm built by former dealer owners, general managers, and sales top-performers. Drawing from a lifetime transforming dealership cultures, Feldman’s unique playbook delivers the “aha moments” dealership leaders need to navigate today’s challenges and future-proof performance. "Motivation, like all training, needs to be constant. It needs to be nurturing, and it needs to gear towards the individuals." — Larry Feldman Why Motivational Training Isn’t a One-Time Fix According to Larry Feldman, the greatest misconception among dealership leaders is treating motivational training as a singular event—a belief that one energetic seminar or team huddle will suddenly spark change for the long haul. But Feldman, who has spent decades cultivating high-performing teams in the automotive sector, repeatedly emphasizes that "motivation, like all training, needs to be constant. " The reality he sees: true motivation is a habit, not a headline. The best motivational training dealership strategies are woven into daily routines, quarterly goals, and long-term visions, creating a rhythm where employees feel valued and invigorated year-round. He points out that personalization is key. Generic approaches lack staying power; what resonates with a veteran finance manager may fall flat for a new service advisor. Leaders who tailor ongoing training to unique individual drives—career ambitions, learning styles, and what genuinely excites each person—see exponential performance gains. Feldman’s philosophy is rooted in real human connection: “people need to feel part of something,” he explains, especially in today’s pressured and sometimes negative work climate. This realization shifts the conversation from “Did you finish the training?” to “How are we keeping everyone growing, together, today?” That’s transformational thinking. Continuous motivation fuels sustained employee engagement. Personalized approaches resonate more deeply than generic sessions. Consistent effort correlates with improved retention and performance. "If you put the effort in, to consistently train and motivate your people, you're gonna get a tremendous result, not to mention much better retention." — Larry Feldman Proven Motivational Training Tactics That Boost Dealership Employee Performance Leveraging Cross-Department Contests to Unite and Motivate Teams Feldman’s experience spans dozens of high-performing dealership environments, where he’s seen one best practice move the needle above all: creative, cross-department contests. Instead of pitting sales against sales or service against parts, he recommends assembling teams with members from every department—sales, service, parts, body shop, and administration. Suddenly, staff who rarely interact must collaborate, share wins, and solve real business challenges collectively. The outcome? “People pulled together who didn’t usually interact, and everyone performed better with lasting effects,” Feldman recounts from his own initiatives. This approach goes beyond simple teamwork. It builds camaraderie that shatters traditional dealership silos, accelerates trust, and embeds a culture of mutual support. Feldman’s contests often included recognition, friendly competition, and clearly defined goals tied to real dealership metrics. But the greatest transformation came from people realizing each person’s role is critical to the dealership’s success—and from new relationships that outlasted the contest itself. According to Feldman, the “win” isn’t just higher sales or improved CSI scores, but a stronger, more resilient dealership community. "We did a contest with teams that included salespeople, service, parts, body shop, and office staff. People pulled together who didn't usually interact, and everyone performed better with lasting effects." — Larry Feldman Creates camaraderie beyond departmental silos. Fosters a shared sense of purpose across teams. Drives measurable performance improvement and morale. Addressing Today’s Negative Social Environment with Positive Dealership Culture The external environment has changed. As Feldman points out, “we live in a very negative society bombarded by negativity from social media and elsewhere. ” Dealerships are not immune—employees walk onto the sales floor already carrying the day’s headlines and personal worries. Feldman challenges leaders to counteract this toxic tide by cultivating an internal culture of positivity. He recommends infusing every team huddle, meeting, and challenge with genuine excitement, explicit appreciation, and opportunities for every employee to contribute meaningfully. The expert’s perspective is that a dealership’s internal atmosphere should act as a shield and a recharge station against external negativity. Fostering a strong sense of belonging and shared mission not only elevates morale, but directly influences customer interactions and long-term retention. Feldman’s real-world examples show that when employees feel excited and motivated—and, crucially, like they’re making a difference—loyalty and performance both soar. "We live in a very negative society bombarded by negativity from social media and elsewhere. It’s crucial to keep people excited, motivated, and feeling part of something meaningful." — Larry Feldman Key Takeaways for Dealership Leaders to Amplify Employee Motivation Commit to ongoing, personalized motivational training. Break down departmental barriers with collaborative initiatives. Cultivate a positive workplace to counter external negativity. Recognize motivation as a core driver for retention and success. Top Motivational Training Best Practices Checklist Schedule regular, tailored motivational sessions. Implement interdepartmental team challenges. Provide continual recognition and support. Encourage open communication and feedback. Closing Thoughts: Unlocking Your Dealership’s Potential Through Motivational Training Larry Feldman and Career Changers USA emphasize that sustained motivational training is not just a single event but a continuous, personalized journey that directly enhances dealership employee performance, morale, and retention. By integrating cross-functional team activities and cultivating a positive workplace culture, dealership leaders can navigate today’s challenging social climate and accelerate business success. The true differentiator isn’t technique—it’s the commitment to develop every employee, every day, with intention and heart. For automotive dealer owners and managers aiming to elevate their teams, embracing these motivational training strategies is an essential step toward unlocking lasting performance gains and a winning culture. Take Action: Elevate Your Dealership Today To learn more about implementing expert motivational training tailored for automotive dealerships, connect with Larry Feldman and the Career Changers USA team.

02.09.2026

How AI Tools Transform Automotive Training and Car Sales Today

Update Transforming Automotive Training with AI Tools In a rapidly evolving auto industry, leveraging modern technology is crucial for car dealers and training professionals. The recent podcast episode featuring Christian Younggren emphasizes the integration of AI tools in automotive training and sales processes. These tools not only enhance efficiency but can elevate the standard of training programs available. For instance, automotive classes online are now integrating AI solutions to give learners a competitive edge in the workforce.In 'The Big Idea Pod-Cast Episode 54,' the focus is on how AI tools are revolutionizing automotive training and dealer operations, providing insights into enhancing efficiency and sales techniques. Current Trends in Car Sales and Service The podcast sheds light on how car dealer principals can capitalize on current trends within the automotive market. With the rise of e-commerce, the best used car sales websites are now drawing in more customers than traditional dealerships. However, having a strong online presence is not just about visibility; it’s also about providing a seamless car service experience. Finding a reliable auto repair open now or promotional offers at vehicle service centers has become essential for retaining customers. Preparing Your Dealership for the Future The discussions brought forth in The Big Idea Podcast illustrate that understanding how to prevent auto theft and recognizing the best practices for customer service are critical for car dealerships. By applying insights gained from automotive training centers, dealers can ensure their teams are equipped with the knowledge needed to meet modern challenges, including the increasing concern over vehicle security. Empowering Auto Sales Personnel Another key takeaway revolves around the importance of auto sales training. The pressure on car dealers to enhance sales tactics calls for structured training programs that not only teach sales techniques but also utilize AI tools. These methodologies guide personnel through understanding customer needs, utilizing AI-driven analytics to target marketing efforts, and ensuring sales strategies resonate with clients. Conclusion: Driving Success with AI Tools As highlighted by Christian Younggren in the podcast, integrating AI technologies within training programs and dealership operations positions businesses to thrive. For dealers and managers, investing in AI tools for business and marketing can streamline operations and improve customer relations, enabling them to stay ahead of the competition. Embracing the insights shared here can prepare your dealership for not just surviving, but excelling in this competitive automotive landscape.

Terms of Service

Privacy Policy

Core Modal Title

Sorry, no results found

You Might Find These Articles Interesting

T
Please Check Your Email
We Will Be Following Up Shortly
*
*
*